Why doesn't my camera work?
If your camera is not working in video chat, then please use this guide:
- Use the latest version of Google Chrome. You can find more instructions here. You can also learn more about making sure that you have the correct permissions set in Google Chrome by following this link.
- Make sure to close any additional programs (Skype, Viber, etc.). It is a common issue that may prevent you from using your webcam on our site.
- Check that your webcam is properly set up. You can test your device from the settings menu in most webcams.
- Ensure that you let our site to access your webcam: go to Menu, "My Profile", click on "Add Photos/Videos" and select "Take Via Webcam" from the list of options.
- Clear the cache and cookies in your browser before trying to start a video chat again.
Please contact the customer service team by using the Let Us Know button if you have any issues.
Did you find this article helpful?