Why can't I watch the video?

Please follow the troubleshooting:
 
  1. Please make sure that you have a stable internet connection on your Windows or Mac computer. We would recommend that you turn off your router or modem, wait 10 seconds and turn it back on.
  2. Ensure that you have the latest version of the Google Chrome browser installed on your computer. You can find more information: here
  3. Clear the cache and cookies in your Google Chrome browser: here
  4. Check that you have the latest version of Adobe Flash Player installed on your computer: here
  5. Confirm that Javascript is enabled in your Google Chrome browser: here
Please contact us for assistance by using the Let Us Know button or calling the toll-free number indicated in this Help Center.

Did you find this article helpful?